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General Motors online used car business goes live

ABR Staff Writer Published 10 February 2016

General Motors has started its own online used car service allowing buyers to shop factory pre-owned cars.

Customers can shop used Buick, Chevrolet, GMC and Cadillac vehicles. General Motors is the first automotive company to launch its own used-car service for American customers.

Now, customers can easily access a nation-wide inventory of GM vehicles for off-lease and daily rental through the portal.

According the company, the new portal features more than 40,000 vehicles, all with fewer than 37,000 miles and including an extended bumper-to-bumper limited warranty.

GM US Sales and Service, vice president, Steve Hill said: "Our goal is to earn customers for life and we know many of them want to use the internet to save time and make the process of buying a used vehicle simpler and easier."

"The Factory Pre-Owned Collection extends our Shop-Click-Drive service and gives our dealers another way to attract new customers to their dealerships."

Across the United States, more than 1000 dealers have agreed to participate in this new business, after it was announced by GM chairman and CEO, Mary Barra in January.

Jack Wilson Chevrolet and Jack Wilson Buick GMC, executive manager, Jerry Morgan in Saint Augustine, Florida said: "Many of our customers who are shopping for a used car have told us they want to complete more of the process online."

"We are excited to be among the first dealerships to participate in the Factory Pre-Owned Collection."

Online shoppers who use the Factory Pre-Owned Collection will follow three simple steps of browsing through the inventory to find the vehicle of their choice, choose a participating GM dealer and reserve their vehicle using the Shop-Click-Drive experience and finalize their purchase and take delivery of their vehicle from their selected dealer.

GM has also added another feature where in they can easily know whether they are over-paying by easily comparing the suggested prices on the website with other websites.

They can check what other websites are offering and what people have actually paid with the help of Kelley Blue Book Fair Market Range and can get a Carfax Vehicle History Report on the vehicles displayed on the site.

The service also features a three-day/150-mile exchange program, a three-month trial of the OnStar Guidance Plan and the Sirius/XM Satellite Radio All-Access Package and more. Vehicles also come with roadside assistance and courtesy transportation during the warranty period.